How can I pay rent?
You can pay rent through your tenant portal or you can come to the office and make your rent
payment. In the office we accept cash, cashier’s check, personal check and money order. We
will only give paper receipts for cash payments. If you pay money order, check, or cashier’s
check we will e-mail you a receipt. If our office is closed you are able to use our drop-box
located at our office at 1760 Memorial Dr Clarksville, TN 37043. We cannot accept card
payments in the office. We do recommend if you pay through your portal to use the e-check
option with your checking & routing information. If you pay with a card the software system will
charge a convenience fee.
How should I submit a maintenance request?
Tenants will submit ALL maintenance requests (or “workorders”) through their tenant portal.
Our maintenance coordinator will be notified immediately and will be in contact with you via
phone or e-mail about your work order shortly. You are able to include pictures with your
workorder so the maintenance coordinator is able to see the situation you are dealing with
specifically. If it’s an emergency please call 931-591-3216 and choose option 3. If there is no
answer please leave a detailed message with your name, property address, and maintenance
emergency. If you are dealing with a fire, please call 911 then call our maintenance line.
My lease is going to expire soon, what’s next?
At the end of your lease term, your lease will roll into a month-to-month status if a renewal is
not signed. Please do not vacate without giving a written 30-day notice. Typically, renewals are
sent out 30 days prior to the lease expiring. If you haven’t received one and have less than 30
days before your expiration date please reach out to the office. If you do not have intentions of
renewing your lease, you are required to give a written 30-day notice. Instructions of who to
send the notice to are in your lease agreement. Once we receive a 30-day notice from you, we
will then e-mail you move out instructions with your scheduled move out inspection listed.
Can I touch up paint?
We do not authorize any touch up painting whatsoever! If there are small nail holes, please do
not do anything to the walls. Noticeable or large scuffs, spills, fingerprints, markings, excessive
small nail holes in 1 area or med/large nail holes, dings, dents, screw holes, command strips,
damage to drywall, etc you will be charged for painting each wall that is applicable. You may
mud, sand, paint walls (corner to corner) as long as it is in a professional manner and the color
matches the surrounding walls. If we can tell the wall has been touched up, then you will be
charged for the wall to be repainted. If you were approved to paint walls, it must be painted
back to the original color. Please be aware not all paint is washable so do not scrub/wash walls
that are painted with certain types of paint.
Do I have to be present for the move out inspection?
Tenants always have a right to be present for the move-out inspection and we recommend
being present. However, if you decide to not be present then you do waive your right to dispute
any charges for damage per your lease agreement.
What’s going to come out of my deposit & when will I get it back?
If you are to receive a security deposit, you should receive it around 30 days after your move-
out inspection. We will not send out your final disposition until we have received all receipts
from maintenance. Mandatory fees that are automatically taken out of the security deposit
include but are not limited to: re-key fee, carpet cleaning fee (only if the property has carpet), as
well as any cleaning and/or repairs deemed necessary at time of move out.