Frequently Asked Questions

For Owners

  • How do I begin the process to secure you as my property manager?
    We welcome you to set up an appointment at our office to discuss the services we provide as a property manager.
  • What is the typical deposit?
    We require a deposit equal to at least one month of rent to be paid before a tenant moves into your property to protect you as the homeowner from any damages that might be left upon move out.
  • When do I receive my monthly proceeds and statement?
    Each payment will be made via ACH deposit, between the 10th and the 11th of every month. Variables include but not limited to: your tenant paying rent late, how long your bank takes to process and post the deposit to your account, etc. We do recommend having at least one month’s mortgage payment in reserve. We understand and are sensitive to the fact that it is important that you receive your proceeds as soon as possible. You will also receive a monthly statement. Expect to receive your monthly statement by the 10th of each month. You will be notified via email when your statement is ready, with a time sensitive link to go online through your owner portal and view the detailed statement. Additionally, the IRS requires we provide you with an annual 1099 documenting the amount of rent we have collected for your investment property. Expect to receive your 1099 on or before February 1st. We do electronically file identical copies of the owner’s 1099 with the IRS as required by law. If your tenant pays their rent late you will receive your payment between the 20th and 25th of the month.
  • Do I have to allow pets?
    It is entirely up to you whether you allow pets are your property or not. If you do decide to allow pets, we do have a standard pet policy. Our general policy is to allow a maximum or two pets. No restricted breeds without owner approval. We charge a $200 non-refundable pet fee for the first pet, $100 non-refundable pet fee for the second pet, in addition to $25 monthly pet rent for each pet.

For any other questions as an owner, please contact us at (931) 591-3216.

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